REFUNDS: All ticket sales are final. Sorry, there are no refunds or exchanges.
DISCOUNTS: From time to time, WCMT may run promotions or offer discounted tickets for a variety of reasons. We are unable to offer retroactive discounts, or apply codes to tickets that have already been purchased.
MERCHANT & OTHER FEES: Our ticket vendor adds a merchant/credit card fee to each transaction.
CANCELLATION: In the unlikely event of a performance cancellation, we will attempt to re-assign patrons to a suitable alternative performance. If this is not possible, any ticket money collected will be refunded within 21 days of notification.
ARRIVAL & LATE SEATING: Please plan to arrive at the theater at least ten minutes before curtain. Late seating is at the discretion of the house manager and will be permitted only at a safe and appropriate time once the performance has begun. We reserve the right to refuse late seating, or hold late-comers in the lobby for some performances.
PHOTOGRAPHY & RECORDING: Due to copyright and licensing restrictions, there is no photography or video recording permitted without the express consent of the Artistic Director.
LOST ITEMS: Windy City Music Theatre & Jefferson Playhouse are not responsible for lost or stolen items. Inquiries regarding lost and found items may be directed to: email@example.com or 312.324.3700
HANDICAP SEATING & ASSISTANCE: Patrons who require special assistance are encouraged to contact us in advance of arrival so we can help with seating when you arrive. Our main public restroom is located on the 2nd floor of the lobby area; however, there is a ground floor restroom backstage; please see one of our staff or volunteers for assistance or directions to the ground floor restroom – we’re here to help. If you would like to make advance arrangements for special accommodations, please email or call us 24-48 hours in advance: firstname.lastname@example.org / 312.324.3700.